What My Boss Taught Me About Kindness

What My Boss Taught Me About Kindness

As an entrepreneur or person in a leadership role, it’s inevitable that some days you’ll have to play the “bad cop.” If a teammate is underperforming or made a critical error, it’s your job to correct these issues to protect your company culture. One way to balance these more challenging moments is by practicing kindness at every opportunity and demonstrating empathy when outside circumstances might be a factor. I’ve worked under a variety of leaders and the one quality that I have valued most is kindness. It sounds so simple, but from an employee’s perspective, to know that you’re cared for can go such a long way. Whether it’s going out of your way to make an employee feel valued, offering a water bottle to the mailman, or paying to fix a member of the janitorial staff’s car tire, small gestures add up and do not go unnoticed by a team.

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How to Succeed in Organized Chaos

How to Succeed in Organized Chaos

The life of an entrepreneur is without a doubt chaotic (in a good way, of course).  Staying organized is essential to success, and for some, it comes more easily than others. For those who love organization, planning, and anything that requires a spreadsheet, we’ve rounded up some tips that we use regularly to help us stay on track.

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10 Amazing Slack Hacks!

10 Amazing Slack Hacks!

Do you and your team use Slack? For those of you unfamiliar with the platform, it's essentially a digital workspace where team members can message one another, send files, and keep communication organized. Here at Imagine, we're huge Slack users! With 12 team members, Fall/Spring interns, and a large number of projects going on all at once, Slack helps us to keep everything organized and in one place.

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How to Make Your Customers Feel Heard

How to Make Your Customers Feel Heard

While most entrepreneurs understand the value of providing great customer service, very rarely do we sit down and think about how we can take it to the next level. What's the difference between responding to a customer and truly making them feel heard? How do we distinguish between the average and the phenomenal? And how does truly listening to a customer help us to grow as an entrepreneur or business owner?

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