ImagiNation with Melissa Rudd

ImagiNation with Melissa Rudd

“I started as an Audiologist turned stay-at-home mom.  My husband was a corporate lawyer for 20 years. When we were deciding what to do next, I jokingly said “I would be happy making donuts for the rest of my life” and my husband said “OK”.  So we bought a machine and tested donuts from our garage in 2014. We now have 4 locations with 3 franchisees on the way.” - Melissa Rudd

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How to Make Your Customers Feel Heard

How to Make Your Customers Feel Heard

While most entrepreneurs understand the value of providing great customer service, very rarely do we sit down and think about how we can take it to the next level. What's the difference between responding to a customer and truly making them feel heard? How do we distinguish between the average and the phenomenal? And how does truly listening to a customer help us to grow as an entrepreneur or business owner?

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